Terms and conditions

Term 1

This sale contract of Fines Pastries of Sfax is concluded between Pâtisserie Masmoudi SARL registered in Tunisia and any visitor to the site www.masmoudi.tn..

Term 2

By visiting the website www.masmoudi.tn , you expressly agree to the following terms and conditions. Buyer expressly agrees that the following terms and conditions shall govern the purchase by Buyer and the sale of any goods or services by Patisserie Masmoudi.

Term 3

The transactions that may arise from these sale general conditions are subject to Tunisian law.

Term 4

Pâtisserie Masmoudi

RC : B1114161997

Production Laboratory and Head Office: Sfax El Jadida ,Dr. Ahmed Sekelli street- 3003 SFAX TUNISIA

E-mail : info@masmoudi.com

Phone : (216 74) 400 748 / 400 753 / , Fax : (216 74) 400 752

Term 5

Shippment of all product present on our website www.masmoudi.tn covers the entire territory of our country : Tunisia. This presentation is without engagement and is only an invitation to make an offer. However, the images published on the website www.masmoudi.tn do not constitute an offer to a contract and will always subject to verification of availability in stock.

Term 6

The shipping of orders is guaranteed by the Quick post services all over the tunisian territory

Term 7

The offer is presumed to be accepted by the buyer if he gives his precise details (billing address and / or delivery address also his phone number) before confirming the order.

Term 8

All orders will be confirmed by phone by the Department of digital marketing of Pastisserie Masmoudi after 48 hours of placing the order.

Term 9

The withdrawal period of the order is seven working days from the reception day by the customer if the confirmation by e-mail information has been issued.

Term 10

The payment on the site www.masmoudi.tn is immediate by credit card and engages the customer by pressing the button "Order and pay" presented in stage 5 entitled "payment". It is irrevocable even if fraudulent use of the card.
Payment on delivery is also possible when for any order passed on our site www.masmoudi.tn

Term 11

Any confirmed order will be delivered within 2 to 6 business days of the confirmation date. Any complaint must be sent to the address e-mail of Patisserie Masmoudi serviceclients@masmoudi.com

Term 12

The products ordered travel at the risk of the buyer. In case of damage at the reception of your package, make reservations to the carrier. This damage must be declared within 48 hours to our company at the address listed above or by e-mail (serviceclients@masmoudi.com)

Term 13

By placing an order, people with reduced discernment ability confirm to act with the permission of their legal representative.

Term 14

Any information collected will remain private and will never be sold or shared.

Term 15

Litigation arising from this contract shall be under the jurisdiction of Sfax - Tunisia.

Term 16

For any request for information or any complaint (disagreement, dissatisfaction) relative to your order, you can contact the Masmoudi Customer Service by mail: serviceclients@masmoudi.comserviceclients@masmoudi.com